Archive for the ‘Software Support’ Category

ITCSNYC begins internship program with ASA College

Monday, September 14th, 2009

ITCSNYC will begin an internship program with ASA College this fall!

After being contacted by Sabrina Lewis, ASA College’s externship coordinator last summer, we began making plans to welcome the students into our business culture. Participating in the program gives us the opportunity to learn how to best teach and transfer our core principles to new employees. It also gives students the chance to work in a real world business environment.

Interns will be posting weekly blog entries detailing their experiences, what they have learned during the week and giving us their own ideas on improving the company!

We are looking forward to what will be a very rewarding teaching and learning experience.

Computer Networking Support New York

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ITCSNYC helps Jewish Telegraphic Agency

Sunday, August 2nd, 2009

IT Computer Support NYC helps the Jewish Telegraphic Agency solve their computer problems:

When Jewish Telegraph Agency the definitive, trusted global source of news of interest to the Jewish people around the world ran into computer trouble this week they called IT Computer Support NYC.

We provided the 80 year old new agency with swift and effective desktop support which got their assistant editor back on the internet quickly, and we look forward to helping them with any computer support issues they may have in the future.

About JTA:

With correspondents in New York, Washington, Jerusalem, Moscow and dozens of other cities around the globe,  the Jewish Telegraph Agency is able to provide in-depth coverage of political, economic and social developments affecting Jews in North and South America, Israel, Europe, Africa and Australia.

JTA Contact:

Uri Heilman
Jewish Telegraphic Agency
330 7th Ave 17th floor
212-643-1890 x 200

Taraje Solomon
Small Office SupportHome Office Support
IT Computer Support NYC

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Removing Viruses, Trojans, and Malware

Monday, July 13th, 2009

An ITCSNYC computer security consultant was recently contacted by a law firm where a user there was receiving a notice within one of his anti virus programs (Spybot) stating that the system had been infected by a Trojan horse called Win32.TDSS.rtk.  Spybot was finding and removing the malicious code however it would still show up in the system during the next virus scan!

This type of behavior denotes an instance where there are multiple occurrences of the malicious program on an infected computer. Sometimes referred to as a rootkit, this type of malware program will hide references to itself in several locations both on the system hardrive and in the Windows registry (the place where windows stores, along with other information, instructions that are executed each time the computer is booted) so that each time the computer boots the machine is in effect re-infected.

In such a case all instances of the offending program must be found and removed (prior to reboot) in order to completely remove the virus threat. For removing these types of recurring malicious programs we recommend using a tool called Combofix

After downloading and running this tool and following the onscreen directions the client had removed all instances of the Trojan horse from the system.

More tools like this and we may be out of business!

Computer Network Security

Taraje Solomon
IT Computer Support NYC

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